Spring Place, SO15 1EG (SE Southam MCA, Spring Place, SO15 1EG – Full office attendance required
12-Month Contract
SC
The service desk is responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.
You will be responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams.
As a service desk analyst, you will interact with customers. At this level, you will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.